Frequently Asked Questions

Everything you need to know about your Robotime style journey.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-10 business days depending on your location.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Return Portal to start your request.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my order once it has shipped?

Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your materials sustainably sourced?

Robotime is committed to ethical fashion. We partner with certified suppliers to ensure high-quality fabrics that are produced under fair labor conditions and environmental standards.